Frequently Asked Questions

Orders & Purchasing

How can I place an order?

You can place your order directly through our website by adding products to your cart and completing the checkout process.

Do I need to create an account to place an order?

No. You can place an order as a guest. Creating an account allows you to track your orders and access your purchase history.

Can I modify or cancel my order after placing it?

Please contact our support team as soon as possible. Order modifications or cancellations depend on the order status and processing stage.

Do you offer custom PC assembly services?

Yes. We provide professional custom PC assembly services for gaming, content creation, office, and enterprise requirements.

Payment Methods

What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
Electronic Payment via SuperQi

Is online payment secure?

Yes. All electronic transactions are processed through secure payment channels.

Shipping & Delivery

Do you deliver throughout Iraq?

Yes. We deliver to all Iraqi provinces.

How long does delivery take?

Baghdad: Within 24 hours during working days.
Other Provinces: Within 48 hours during working days.

How can I track my order?

Our support team will provide order updates and shipment details after your order has been processed.

Warranty & Support

Do your products come with a warranty?

Yes. Most products are covered by official manufacturer or distributor warranties. Warranty periods vary depending on the product category and brand.

What is your return and replacement policy?

Products are not refundable. Replacement is available only for manufacturing defects and according to the warranty terms of each product.

What should I do if my product becomes defective?

Please contact our support team and provide:

Order number or invoice
Product serial number
Description of the issue

Our technical team will guide you through the warranty process.

What is the monitor warranty policy?

Monitors are covered by a service warranty. Replacement eligibility depends on the manufacturer's dead pixel policy.

Products & Availability

Are all products listed on the website available?

Our inventory and prices are updated regularly. Product availability may change depending on stock levels.

Can I reserve a product?

Please contact our sales team to confirm product reservation availability.

Do prices include taxes?

Prices displayed on the website are the final selling prices unless otherwise stated.

Do you provide wholesale pricing?

Yes. We provide wholesale pricing and business solutions for companies, resellers, and system integrators.

Technical Services

Do you provide technical support after purchase?

Yes. Our technical support team is available to assist with installation, troubleshooting, and warranty services.

Do you build PCs based on my budget?

Yes. Our specialists can recommend components according to your budget and usage requirements.

Can I upgrade my PC after purchase?

Absolutely. We provide upgrade consultation and component installation services.

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FAQs